Simpson introduces the work of the Consumer Product Safety Commission (CPSC) and suggests effective methods for working with the commission. The CPSC has established practices and goals, and it is not susceptible to partisan political pressures. The commission is committed to openness and encourages the public to attend many of its meetings and hearings. Simpson outlines what businesses should expect when dealing with the CPSC. The slow pace of the organization is one of the problems he will address.