Kanter speaks about the importance of confidence in business. She defines confidence as the belief in a positive outcome of a situation. She focuses on how how leadership turned around sports teams to build winning streaks, using local, state, and national examples. She says a lack of communication and a lack of confrontation with problems are how people slip into losing streaks. Kanter goes on to highlight the turnaround of Continental Airlines. She concludes by highlighting Nelson Mandela's experiences in South Africa. In the question and answer session, she applies her ideas to some political questions.